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Our valued clients:
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Braintree 's training/development teams are expertly qualified to create, deliver and assess training efforts across all Braintree 's site locations. Each Braintree 's facility has a dedicated training manager and analysts to prepare and deliver ongoing and refresher training, prepare for peak staffing increases and identify future training needs.
Woven into Braintree 's training/development approach are:
- Service metric standards that exceed client goals, delivering an exceptional customer experience
- An in-depth understanding of customer quality success factors
- A custom-designed inspection model that mirrors customer expectations
- Required adherence to scripting that prompts customer conversation and proactive issue resolution
- Initial aptitude identification
- Standardized curriculum to meet performance requirements, but tailored to meet specific client needs
- Warranty or post-warranty support
Training Performance Measurement and Reporting in critical areas:
- Average handle time
- Call resolution
- Sales conversion
- Role-playing and live sessions
- Continuous evaluation and group/individual feedback
At Braintree Group:
- We have a management team with strong domain expertise and experience to BPO initiatives
- We are quality conscious: we are ISO 9001: 2000 certified across the existing BPO delivery centers in Pakistan, we are in the process of launching Six Sigma initiative across the organization and in process of COPC-2000 certification.
- We have a dual, fully redundant, high availability network and operational infrastructure
- We are scaleable: we have the facilities and network to meet the growth needs
- We provide you with a local CRM
- We continuously invest in our people and quality training
- We believe in quality and depth of the relationship vs. quantity or numbers
- We are flexible
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